Client Success Manager (Remote)

Blast Analytics

Location: Remote | Type: Full Time | Level: Experienced

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Ready to Make your Mark?

The primary focus of this role is ensuring successful client engagements that result in client satisfaction, growth and retention.

The Client Success Manager reports to the VP Solutions and identifies new opportunities with existing clients, proposes solutions and develops and grows profitable and rewarding client relationships. In order to be successful, the Client Success Manager is expected to develop a good understanding of our clients’ business and help provide strategic direction on both a project and account level. In strong partnership with cross-functional teams, the Client Success Manager will provide leadership that encourages team enthusiasm and innovation through proactive communication and consulting.

This is a full-time opportunity that can work remotely or from any one of our U.S. locations. This position may travel occasionally for business purposes.

Who We Are

Founded in 1999, Blast Analytics is a strategic analytics consulting company accelerating the complex analytics journey for enterprise and mid-market clients. We solve clients’ data challenges to help optimize marketing campaigns, improve customer experience, increase competitive advantage, and, ultimately, EVOLVE their organizations.

With approximately 80+ teammates sharing a purpose to “Make Your Mark” — on our company, teammates, clients, industry, and community — Blast has been named one of Inc. magazine’s top 5000 fastest-growing private companies and is also a Great Place to Work-Certified company.

Why Work at Blast

At Blast, we believe in meaningful work. Regardless of role, you'll have the opportunity to Make Your Mark every day, solving challenges, and seeing the positive impact of your contributions, as we support leaders to EVOLVE their organizations. Join us to Make Your Mark — on each other, our clients, our company, our industry, and the community. Ask any employee why they come to work at Blast, and they'll say "to make my mark!"

Primary Responsibilities

  • Proactively seek opportunities to show added value to clients to expand client engagement
  • Build in-depth relationships with clients to understand their business goals and long-term strategy
  • Collaborate with Analytics Consulting team, Program Managers and other members of the Solutions team to deliver and support account roadmaps in support of clients long-term objectives
  • Actively manage and resolve client escalations, project scope issues, and project hour discrepancies
  • Reviews project requests from clients to understand business requirements and needs to scope programs or projects properly using established processes and best practices
  • Effectively communicate with a client and/or the internal team to maintain proper expectations. This includes creating well-written emails, presentations, and documentation.
  • Coordinate with Finance/Accounting to manage client billing and estimates and conduct post-mortems on projects
  • Schedule client meetings as appropriate, provide updates and reports to clients
  • Maintain and facilitate the flow of information between client and key project resources at Blast
  • Recognize problem areas early and facilitate solutions
  • Create and maintain processes to support the team’s organization and project flow

Desired Knowledge, Skills, & Qualifications

  • Bachelor’s degree in marketing, communications, or related field preferred
  • 5+ years’ of agency or consulting services, preferably in the digital marketing/analytics industry
  • Strong account management skills and adherence to priorities and deadlines
  • Requires strong competence in building relationships, negotiation, conflict resolution, and technical acuity
  • Self-motivated, creative, high energy, and resourceful
  • Outstanding leadership, interpersonal, and communication skills
  • Proven ability to present and influence leadership and other stakeholders with strategy, recommendations, and plans
  • Team player with the ability to collaborate at all levels and across all functions

You Will Work With

Vice President, Solutions, Solutions and Program Management team members, Controller and other subject matter experts;

Personal Characteristics

To be successful in this position, you must have a strong attention to detail, be able to work in a demanding and fast-paced environment, focus on essential tasks, prioritize multiple tasks, and be willing to learn. It is vital that you are passionate about analytics and digital marketing. The characteristics that lead to success at Blast are:

  • Demonstrate a positive attitude
  • Work as a team – Leave no teammate behind
  • Be solution oriented – Never say “try” or “can’t”
  • Demonstrate excellence by going above and beyond for the benefit of teammates and the company
  • View mistakes as an opportunity to learn rather than as a negative situation
  • Value diversity in gender, knowledge, culture, and experience
  • Be a creative innovator
  • Think green – Positively affect the environment

Are You a Fit?

Blast Analytics is a small yet rapidly growing company that is continuously inspired to learn and tackle challenges in digital analytics and marketing. To get an idea of whether or not you would be a fit within our culture, please review our core values.

Compensation & Benefits

We offer a competitive salary based on experience and a supportive, challenging, and fun work environment to ensure teamwork, productivity, and teammate happiness. We offer flexible time off with an open PTO policy, 50% paid medical insurance coverage options, 100% paid dental and vision insurance, 401k 4% company matching profit sharing, annual increases, and year-end incentive bonuses.

How to Apply

If you like what you’ve read thus far, please complete the application form and submit your cover letter and resume in one PDF format. We read cover letters and weigh them heavily in our decision to consider an applicant. We are not interested in placement agencies or companies at this time.

Blast Analytics is an “at-will” employer. Compensation, benefits, and job descriptions are subject to change based on individual performance and business conditions.

Blast Analytics is an Equal Opportunity Employer (EEO).

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